We stand behind the quality of our hardware. All hardware devices purchased directly from our official website are covered under a 30-Day Limited Warranty, effective from the date of delivery. To qualify for warranty service, you must initiate a return or claim within 30 days of receiving your order by contacting us at info@vapemons.co or through our Contact Form. Please note below:

• Warranty periods are not extended by contacting customer service.

• Devices must be returned to our facility before any refund or store credit can be processed.

• Proof of purchase and the original packaging may be required.

• We recommend retaining all original contents, including warranty cards, as some manufacturers may request them during warranty evaluation.

🔧 Warranty Coverage

Our 30-Day Limited Warranty covers manufacturing defects in materials or workmanship under normal use.

Exclusions to coverage include (but are not limited to):

• Accidental damage or misuse

• Cosmetic wear such as minor scratches, discoloration, or surface blemishes

• Damage resulting from user error, modification, or disassembly

• Consequential or incidental damages from use or loss of use

If the issue arises from any of the above, the product is unfortunately not eligible for warranty.

🚫 Important Disclaimers

• VapeMons does not refund original shipping charges, Route package protection fees, or Adult Signature confirmation charges.

• All return shipping costs are the responsibility of the customer unless otherwise specified by our support team.

• VapeMons is not responsible for lost return packages. We strongly recommend using trackable, insured shipping methods.

🔁 Extended Warranty Options

For extended warranty coverage beyond 30 days, you may contact the manufacturer directly if such service is offered. Manufacturer warranty periods and terms vary.

For any additional questions, reach out to our customer care team at info@vapemons.co. We're happy to assist with troubleshooting, warranty evaluation, and ensuring your VapeMons experience is as smooth as possible.

• When using coupon codes at vapeMons, please keep the following guidelines in mind to ensure successful application:
  If the coupon code includes a number, do not insert a space between the text and the number. Example: use SALE10, not SALE 10. Only one coupon code may be applied per order. All coupon codes are one-time use only. Each coupon code will have an expiration date. Please note that all orders are processed in Pacific Standard/Daylight Time (PST/PDT). If your coupon code is valid but not applying correctly at checkout, please submit a support request using the form below. Be sure to include: A screenshot of the items in your cart. The exact coupon code being used. This will help us investigate and resolve the issue efficiently.
• For additional assistance, contact us at info@vapemons.co or visit vapemons.co.

Thank you for your interest in vapeMons products.

If an item you’re looking for is currently out of stock, please use the form below to submit a restock request to our Purchasing Department. Once the product becomes available, it will be listed on our website immediately for purchase.

Please note that due to ongoing supply chain challenges affecting many manufacturers, we cannot guarantee that every requested item will be restocked. However, for high-demand products, restocking typically occurs within approximately two weeks.

For further assistance, feel free to contact us at info@vapemons.co or visit vapemons.co.

At vapeMons, we strive to maintain accurate and up-to-date product information across our website. However, occasional discrepancies may occur due to technical issues or human error.

If you notice a product listed with incorrect pricing, images, descriptions, availability, or specifications, we sincerely apologize for any confusion or inconvenience this may cause.

What to Do:

If you believe an item has been listed in error, please contact our support team immediately. Include a screenshot or a link to the product page in question so we can investigate and resolve the issue promptly.

You can reach us at info@vapemons.co or visit vapemons.co for further assistance.

Thank you for helping us ensure a smooth and transparent shopping experience.

Order confirmation emails are typically sent within 12 hours of placing your order.

If a valid contact email was not provided at checkout, or if an incorrect or invalid email address was entered, the confirmation email may not be delivered to your inbox.

If you continue to experience issues, please contact us at info@vapemons.co or visit vapemons.co for assistance.

This error typically occurs after multiple checkout attempts. Our payment system automatically creates a new payment profile for each unique transaction attempt. Once the system detects 10 or more profiles, it may prevent additional transactions from being processed.

How to Resolve:

Clear your browser cache and cookies before attempting checkout again.

Try using a different browser or device.

If the issue persists, please contact our support team for assistance.

For further help, feel free to reach out to us at info@vapemons.co or visit vapemons.co.

Pay for your next purchase at vapeMons in 4 interest-free installments over 6 weeks by selecting Sezzle as your payment method at checkout.

How It Works

Add your desired items to your cart.

• At checkout, choose Sezzle as your payment option.

1. You’ll pay 25% of the order total at the time of purchase.

2. The remaining balance will be split into 3 equal interest-free payments automatically charged every two weeks.

Signing Up for Sezzle

You can register for Sezzle during the checkout process. Once registered, you can view your purchase history, track payments, or manage your account through Sezzle’s Customer Portal:

https://sezzle.com/signin

Eligibility Requirements

To use Sezzle, you must:

Be at least 18 years old

Have a valid and verifiable mobile number

Use a U.S.-issued debit or credit card for payment

Fees or Interest

Sezzle does not charge interest or finance fees for purchases. However, depending on state law and your selected payment method, a small transaction fee may apply. You may be able to avoid this fee by linking a bank account instead of a card. For details, visit Sezzle’s Help Center.

Can I Use Discounts or Rewards with Sezzle?

Yes! All valid discount codes, promotions, and store credit can be applied to Sezzle purchases at checkout.

Refunds with Sezzle

Full Refunds: Any payments made to date will be refunded, and all remaining installments will be canceled.

Partial Refunds: The refund amount will be applied starting with the most recent installment.

Refunds are processed immediately once approved and should reflect in your account within 10 business days of the confirmation email from Sezzle.

Need Assistance with Sezzle?

Help Center: Sezzle Help

Contact Form: Submit a Request

Phone Support: (888) 540-1867

For any additional questions regarding Sezzle payments at vapeMons, feel free to contact us at info@vapemons.co or visit vapemons.co.

All orders placed through vapeMons are subject to our mandatory Age Verification process. To comply with applicable laws and regulations, guest checkout is no longer available—all orders must be submitted while logged into a verified account.

You can create an account with us at: vapemons.co

Need Help with Verification?

If you require assistance with age verification or need help pre-approving your account for purchase, please complete the verification form and provide a valid form of identification. Acceptable documents include:

• Driver’s License

• State-issued ID

• Passport

Your ID must clearly show your full name, current address, date of birth, and photo. In some cases, additional information may be requested to complete the verification process.

Note: Successfully verifying your age does not exempt you from Adult Signature requirements at the time of delivery, where applicable by law.

If you have any questions, please contact our support team at info@vapemons.co. We're here to help ensure a smooth and compliant purchasing experience.

If you're experiencing issues during the checkout process on vapeMons, please review the following scenarios and suggested resolutions:

Checkout Issue – Card Charged (Transaction Declined)

If your purchase was declined but you still see a charge on your card, please note:

• This is likely a pending authorization and not an actual charge.

• The transaction may have been declined by your card issuer due to security or verification reasons.

• The pending amount will be automatically reversed within a few business days.

We recommend contacting your card issuer directly for more information, as they can provide further insight into the declined transaction.

Checkout Issue – Card Not Charged

There are several possible reasons why your order may not be processing:

1. Age Verification

vapeMons is committed to complying with age restriction laws. You may be asked to complete an age verification step during checkout. This is a standard part of our compliance process and should not block your transaction once all required information is provided.

2. Product Restrictions by Location

Certain items may be restricted in your area due to local or state regulations. If your cart contains products that are not eligible for shipment to your location, an error message may appear during checkout.

3. Shipping Limitations

Orders that include vapor products must be shipped through approved regional carriers. If your area is outside our delivery network, you may not be able to complete your purchase. Please check your address for service availability before placing your order.

For further assistance, feel free to contact our support team at info@vapemons.co .

Once you receive a refund confirmation email from vapeMons, please allow approximately 2 to 5 business days for the funds to process and appear on your statement. Processing times may vary depending on your card issuer. Additionally, international and prepaid gift cards may require a longer processing period. Refunds will be issued to the original payment method (credit card, debit card, etc.) or as store credit, based on the refund type. vapeMons is not responsible for refunds issued to prepaid cards or canceled credit cards if the cardholder no longer has possession of the card. For further assistance, please contact us at info@vapemons.co

Please allow 5 to 10 business days for vapeMons to process your return after it has been received at our facility. If you have any questions or need further assistance, feel free to contact us at info@vapemons.co.

For standard returns—such as ordering the wrong item or no longer needing the product—customers are responsible for the cost of shipping the items back to vapeMons.
Please note that we do not offer replacements; defective items will be credited back to your account.

ALL SHIPPING COSTS, ROUTE FEES, AND ADULT SIGNATURE FEES ARE NON-REFUNDABLE.

If you require further assistance, please submit a ticket using the form below or contact us at info@vapemons.co

vapeMons gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not comply with our policy will not be accepted and, if returned, will be sent back to the original shipping address.

• To be eligible for a return, items must meet the following criteria:
• The item(s) must be unopened, unused, undamaged, and non-defective.
• The item(s) must remain in their original, sealed condition.
• The return request must be made within 30 days of purchase.

For further details, please refer to our full Return Policy: Please attach a clear photo of the item(s) you wish to return so we can verify their condition. For replacement coils or pods, kindly include a photo of the foil packaging seal.

Important: All shipping costs, route fees, and adult signature fees are non-refundable. Once you have confirmed your items meet the above criteria, please contact us using the return request form below. For assistance, email us at info@vapemons.co.

VapeMons Delivery Issue Policy

If your order has not been delivered, please refer to our Shipping & Handling section for detailed tracking and delivery information.

📦 Reporting Delivery Issues

If you encounter any issues with the items in your delivered package, you must notify us within 48 hours of the delivery timestamp.

To report a damaged, broken, or incorrect item:

• Contact us via email at info@vapemons.co within 48 hours of delivery.

• Include a clear photo of the item(s) received, along with the full paper invoice placed in the package.

⚠️ Please ensure that the paper invoice is fully visible in the photo, with all text and details clearly shown.
Claims submitted after 48 hours from the delivery time will not be eligible for replacement or refund under our policy.

Thank you for your cooperation and for choosing VapeMons. If you need further assistance, feel free to reach out to our customer care team at info@vapemons.co.

If you are experiencing issues with your vapeMons disposable device, please review the troubleshooting tips below:

General Troubleshooting

• Device May Be Out of E-Liquid
  vapeMons disposables are designed to deliver up to the advertised number of puffs. However, long or deep inhales can deplete the e-liquid faster than expected. If the vapor becomes weak or tastes burnt, the e-liquid may be finished, even if the battery is still functional.

• Auto-Draw Not Activating
  Most disposable devices are activated through auto-draw. If your device is not hitting, it could be due to the airflow sensor being blocked by condensation. Try partially covering the air intake and drawing gently to clear the blockage.

• Battery Depleted
  Check for any indicator light to determine the battery status. If your disposable device is rechargeable, plug it in and allow it to charge for at least 30 minutes before use.

• Leaking, Gurgling, or Spit Back
  These issues may occur if you inhale too forcefully, drawing excess e-liquid into the chimney or coil area. Always use gentle, steady draws to minimize this risk.

• Avoid Chain Vaping
  Disposables are not intended for continuous or rapid use. Chain vaping can dry out the wick, leading to a burnt flavor.

Additional Tips for Hemp Disposables or Cartridges

• Clean the Mouthpiece
  Use a cotton swab with a small amount of isopropyl alcohol to gently clean any residue from the mouthpiece or cartridge connection.

• Power Button Activation
  If your disposable or cartridge has a fire button, ensure the device is powered on by clicking the fire button five times quickly.

• Air Bubble Blockage
  Gently tap the side of the device near the tank section. Trapped air bubbles around the coil may restrict airflow.

• Clogged Cartridge
  If airflow is blocked, try taking a slightly harder pull to clear the clog. You may hear a small “pop” indicating the blockage has been released.

• Preheat or Warm the Cartridge
  If your device has a preheat function, activate it to warm the oil and dissolve any clogs.
  Alternatively, use a hairdryer on low heat for a few seconds to evenly warm the cartridge.

Please Note: Disposable vape pens and hemp products are not covered under our warranty policy. For further assistance, feel free to contact us at info@vapemons.co .

If your vapeMons device is not powering on, please review the following common troubleshooting steps:

• Power On the Device:
  Ensure the device is turned on. For most models, press the fire button five times rapidly in succession.

• Charge the Device:
  Confirm the device is fully charged. If it has an internal battery, try using a different USB cable or USB wall adapter. Allow it to charge for at least 2 hours before attempting to power it on again.

• Battery Orientation:
  If your device uses external batteries, double-check that the batteries are inserted correctly according to the positive (+) and negative (–) markings.

• Try Different Batteries:
  If possible, test with another set of compatible batteries to rule out battery failure.

• Firmware Upgrade (If Applicable):
  Some devices support firmware updates. Check the manufacturer's website for firmware tools or instructions, if available.

If you have completed the above steps and your device still will not power on, please reach out to our support team at info@vapemons.co for further assistance.

Leaking, popping, and spitting can occur for several reasons. Fortunately, there are practical steps to help prevent these issues:

• Check Seals and O-Rings:
  Inspect the seals and silicone O-rings for any warping or damage that may prevent a proper seal.

• Keep Device Upright:
  When not in use for extended periods, keep your device in a vertical position. Laying it on its side can cause e-liquid to seep through the airflow holes.

• Avoid Over-Priming:
  Using too much e-liquid can cause popping and spit-back. Apply e-liquid carefully to avoid this.

• Try Different E-Liquids:
  Some e-liquids may cause more leakage than others. Testing with a different e-liquid might help reduce leaking.

• Adjust Power Settings:
  Fire your device at a lower power setting until the spit-back issue diminishes.

To reduce popping and spit-back, warm up your device before use, especially if it is new or hasn’t been used for some time. Ensure the chamber has sufficient e-liquid, then test-fire at a low wattage setting until popping decreases. After warming up, vaping should proceed smoothly.

Warranty Notice:
For sanitary and safety reasons, leaking atomizers are not covered under the vapeMons 30-Day Limited Warranty. For more details, please refer to our Returns & Exchanges Policy at: vapemons.co.

For further assistance, contact us at info@vapemons.co.

Experiencing a burnt taste with your vapeMons device can result from several common causes. It is normal for a vape to develop a burnt flavor after extended use, as components such as pods or cotton may need replacement over time.

Please follow the troubleshooting steps below to help resolve this issue:

• Prime Your Pod:
  Always prime your pod before use by allowing the cotton to fully saturate with e-liquid for 10–15 minutes prior to vaping.

• Regular Cleaning:
  Ensure your device is cleaned regularly and properly. Refer to your product manual for specific cleaning instructions. Residue buildup inside the pod or device may cause a burnt taste during use.

• Use Recommended Settings:
  Operate your device within the recommended power or wattage range specified for your vapeMons pod system. Using settings above the recommended range may cause the wick to burn more quickly.

• Avoid Chain Vaping:
  Continuous vaping causes the wick to dry out faster than usual. Allow time between puffs for the pod to re-saturate.

• Replace Pods When Needed:
  Pods should be replaced regularly depending on usage and flavor quality.

• Prevent Dry Hits:
  Avoid activating the device when the pod is empty, as this will cause an immediate burnt taste. If this occurs, replace the pod and clean the device as necessary.

Note: Once a pod or device develops a burnt smell or taste, clean the device thoroughly to remove any residue. Replace pods as needed to ensure optimal flavor and performance.

For further assistance, please contact us at info@vapemons.co or visit vapemons.co.

If your vapeMons Pod System is not firing, there are several common reasons and troubleshooting steps you can try to resolve the issue:

• Poor Connection with Replacement Pod:
  Ensure the metal prongs inside the device, where the replacement pod is inserted, are not depressed. You can carefully use a Q-tip to press down and gently move the prong in a circular motion to help it spring back into its original position.

• Battery Issues:
  The battery may be dead or have a poor electrical connection with the pod. Verify the device is powered on—most vapeMons devices require pressing the fire button five times quickly to turn on.

• Faulty Pod or Coil:
  Test with a new replacement pod and/or coil to rule out defects in these components.

• Incorrect Wattage Setting:
  If your pod system has adjustable wattage, confirm that it is set within the manufacturer’s recommended range for optimal performance.

• Dirty Contact Pins:
  Check for any e-liquid residue on the contact pins and gently clean them with a paper towel or cloth if necessary.

• Battery Charging:
  Allow the device to charge fully—approximately two hours—before attempting to use it.

• Temperature Protection Engaged:
  The device’s temperature protection feature may activate if e-liquid is not properly reaching the atomizer coil. Ensure the pod is sufficiently filled and properly seated.

For further assistance, please contact our support team at info@vapemons.co.

Military Orders

(No Longer Available for Tobacco and Nicotine-Related Products)

Due to USPS restrictions on shipping vape-related products, VapeMons is no longer able to ship vape mail to military locations using the USPS network.

International Shipping Services Are Limited

• Please verify if your country is available for selection during checkout when entering your Shipping/Billing address. If your country is not listed or if shipping options do not appear, we are currently unable to accept payment from or ship to your location.

• In some cases, our Shipping Department may be unable to finalize shipments outside the U.S. In such cases, orders may be automatically canceled with a full refund issued.

Important Information

• All products are priced in U.S. Dollars and will not be automatically converted to your local currency. VapeMons is not responsible for any currency conversion fees associated with international orders.

• Customers are responsible for all duties, taxes, VAT, and any additional shipping-related fees.

• We strongly recommend contacting your local authorities to understand rules and regulations regarding electronic cigarettes and vaping products when shipping outside of the U.S.

Customs and Compliance

International shipments are subject to customs inspections and documentation checks both when exiting the U.S. and upon arrival in the destination country. VapeMons is not responsible for packages seized or held by customs or for any fees incurred due to international duties.

Refunds will only be issued for the cost of items and applicable taxes if the package is returned and processed by VapeMons. For more details, please refer to our Help Center article:
My Package Was Returned to Sender, What Now?

For any questions or assistance, please contact us at:
📧 info@vapemons.co
🌐 vapemons.co

Thank you for choosing VapeMons.

Orders containing prohibited items will be removed and canceled from your order. In some cases, the entire order may be canceled and refunded, while the remaining items will be processed normally. For more detailed information, please visit our page:
Do You Ship To My State — vapemons.co

Vape Sales Banned In:

• States: Arkansas, Maine, Oregon, Utah, Vermont

• Cities: San Francisco, Anchorage

Flavored E-Liquid Sales Banned In:

• States: New York, New Jersey, Massachusetts, Rhode Island

• Cities: Chicago, Washington, D.C.

Additional Restrictions:

• Maryland and Illinois: Disposable vapes cannot be shipped due to local regulations.

• New York, New Jersey, and Massachusetts: Coupons and promotional discounts are not applicable due to state restrictions.

• Alabama: Due to state regulations, we are unable to ship any Synthetic or Tobacco-Free Nicotine E-liquids or nicotine products. Please remove these items from your cart to proceed with your purchase.

To verify shipping eligibility by zip code, please use our Zip Code Checker available on our website.

For questions or assistance, contact us at:
📧 info@vapemons.co
🌐 vapemons.co

Thank you for choosing VapeMons.

How to Select Free Shipping

We offer free standard U.S. shipping on all orders with a subtotal of $90 or more (before applicable sales tax, excise taxes, discount codes, and reward points).

Please note the following important details:

• The default shipping method is set to Standard Mail, so you must manually select the free shipping option at checkout.

• Using discounts such as Rewards Points or promotional codes may reduce your subtotal below the free shipping threshold.

• Shipping fees and taxes do not count toward the minimum subtotal requirement.

• If you do not see the free shipping option during checkout, it is likely because your subtotal—after discounts—does not meet the minimum amount.

For any questions or assistance, please contact us at:
📧 info@vapemons.co
🌐 vapemons.co

Thank you for shopping with VapeMons!

In compliance with federal laws and regulations, all shipments containing vape or e-cigarette products must include Adult Signature Confirmation (21+) upon delivery.

What This Means:

• An adult (21 years of age or older) must be present at the time of delivery.

• A valid government-issued photo ID must be presented to the delivery personnel.

• In some cases, the delivery carrier may scan your ID to verify age in their system.

• A mandatory $7.00 fee will be applied at checkout for this service.

Note: Adult Signature fees are non-waivable and non-refundable, as this charge is imposed by the shipping carrier.

Convenient Tip:

If you’re not available during standard delivery hours, we recommend shipping your vape products to a business address, where any eligible adult can sign for the package.

For more information or assistance, feel free to reach out:
📧 info@vapemons.co
🌐 vapemons.co

Thank you for choosing VapeMons—your trusted source for quality vape products.

At VapeMons, we aim to keep shipping costs as affordable as possible for our customers. Here's a breakdown of our current shipping fee structure:

• Standard Shipping: A flat rate of $8.00 is applied to all domestic orders.

• Free Shipping: Available for domestic orders with a subtotal of $90 or more.

• Adult Signature Fee: A required $7.00 fee is added for all shipments containing vapor-related products, as mandated by law.

💡 Why Do Shipping Fees Seem High?

While customers are charged a flat shipping rate, the actual cost to ship packages—especially those containing regulated vapor products—is significantly higher. In some cases, shipping a package domestically may cost up to $30, but VapeMons absorbs a substantial portion of this cost, charging customers only the flat $8.00 fee (plus adult signature, if required).

✅ Tips to Offset Shipping Costs

To make the most of your purchase:

• Consider purchasing in bulk to take advantage of our free shipping threshold.

• Consolidating smaller orders into one larger order can reduce the total cost of shipping fees over time.

For any questions or concerns, please feel free to contact our support team:
📧 info@vapemons.co
🌐 vapemons.co

We appreciate your continued support and understanding.

There are several common reasons why a package may be marked as Returned to Sender:

• The shipping address provided at checkout was invalid or inaccurate.

• Forwarding instructions at the destination address were unavailable or had expired.

• There was no individual 21 years or older available to sign for the delivery.

• The recipient’s name was not recognized at the shipping address.

• The delivery courier was unable to access the destination (e.g., gated communities, military bases).

• The package was denied by customs during international shipment.

🚫 Important Shipping Policy Reminder

Due to federal regulations under the PACT Act, VapeMons is unable to reship packages that are returned to our facility. Additionally, shipping and adult signature fees are non-refundable.

Customers will only be eligible for a refund for:

• The cost of the items

• Any applicable taxes

✅ How to Avoid Returned Packages

To help ensure successful delivery:

• Double-check that your shipping address is complete and accurate before placing your order.

• If you are typically unavailable during normal delivery hours, we suggest using a business address where someone 21+ will be available to sign.

For further assistance or questions, please contact our support team:
📧 info@vapemons.co

We appreciate your cooperation and understanding.

We understand how frustrating it can be to receive a delivery notification when the package is nowhere to be found. Before assuming the worst, we recommend following these important steps to help locate your order:

✅ 1. Verify the Delivery Address

Double-check the delivery address provided at checkout. You can confirm this by reviewing your order confirmation email. If the shipping address was entered incorrectly, this may have resulted in delivery to the wrong location.

🏘️ 2. Check With Neighbors or Nearby Delivery Locations

Sometimes packages are mistakenly delivered to a nearby address. We encourage you to check with:

• Neighbors

• Building front desk or management

• Mailrooms, parcel lockers, or community mailboxes

⏳ 3. Allow Up to 5 Business Days

In some cases, carriers may prematurely scan a package as “Delivered” before the actual drop-off. It’s common for the package to arrive within 1–5 business days after the initial scan. We recommend waiting a few days, as it may still be in transit.

📝 If Your Package Still Hasn’t Arrived

If you’ve completed the above steps and your package is still missing, please contact our support team to initiate a stolen package claim.

📌 Please note: Our team may request additional documentation during the investigation. Refusal to provide the necessary information may result in denial of the claim.

For all questions or concerns, reach out to us at
📧 info@vapemons.co

We appreciate your understanding and patience as we work to resolve your delivery issue.

We understand your concern—it’s completely normal to worry when tracking updates are delayed. While today’s consumers are accustomed to fast, transparent shipping, recent regulations have made the shipment of vapor-related products significantly more complex. At VapeMons, we are committed to expediting order fulfillment, but once a package is in transit, it is handled by third-party carriers and is outside our direct control.

🧭 What You Need to Know

🚚 Transit Times Are Estimates

• Western U.S.: Estimated transit time is 1–5 business days

• Midwest & Eastern U.S.: Estimated transit time is 6–20 business days

Please keep in mind these are only estimates. Unexpected delays can occur, and a package will not be deemed lost simply because it exceeds this timeframe.

Refer to our Fulfillment and Transit Times page for more details.

📦 Understanding Our Regional Carrier Network

Due to federal restrictions on mailing vapor products, certain orders are shipped via a network of regional and local carriers. This process typically follows these steps:

1. Your order is fulfilled at our facility in Los Angeles, CA.

2. It is handed to a freight service for cross-country transport to a regional hub (tracking may not update until arrival at this facility).

3. After sorting, the package continues to the Final Mile Carrier near your location.

4. The Final Mile Carrier schedules delivery—this may take a few days depending on local route availability.

Tracking updates may not be provided at every step in this chain.

🔍 Tracking Information Transparency

Please note that VapeMons typically sees the same tracking data available to you. Many regional carriers offer limited or inconsistent tracking visibility.

For help interpreting your tracking status, visit our What Does My Tracking Status Mean? article.

You can also check your current tracking status here:
🔗 Check Order Status

🧭 For Customers in the Midwest or Eastern U.S.

Tracking may be infrequent, and periods of inactivity do not necessarily indicate your package is lost. It's likely still in transit to the next checkpoint.

🏞️ For Customers in the Western U.S.

Transit times are typically faster, and tracking updates are generally more frequent thanks to closer proximity to our facility and access to local carriers.

⚠️ What You Should Be Aware Of

Although our alternative carrier network has delivered a high success rate, occasional delays or misrouting can occur—just as they do with national carriers. Our team may request that you allow additional time before we classify your package as lost.

💼 The VapeMons Guarantee

At VapeMons, we stand behind our service. If your package is not delivered within 30 days of shipment, you will be eligible for a replacement or refund.*

*Exceptions include but are not limited to: orders marked as delivered, returned to sender, incorrectly addressed shipments, or international orders.

If you have any questions or concerns about your order, don’t hesitate to reach out:
📧 info@vapemons.co

Thank you for your continued trust in VapeMons.

We understand your concerns regarding order processing times, and we appreciate your patience.

Please note that in many cases, your order may have already been processed and shipped, but tracking information may not yet be available due to our 2-Step Shipping Process, particularly for orders shipped to the Midwest or Eastern regions of the U.S.

🚚 Understanding the 2-Step Shipping Process

1. Initial Transit via LTL Commercial Truck
   Packages are first transported via a commercial LTL (Less-Than-Truckload) carrier to a regional shipping hub near your location. This step can take up to 7 business days.

   Tracking may only update once the package arrives at and is scanned by the regional carrier.

2. Final Delivery by Regional Carrier
   Once received at the hub, the package is handed off to a Final Mile Carrier, who completes the final delivery to your address.

⏱️ Estimated Transit Time

• Midwest/Eastern U.S.: 7–20 business days (est.)

• All delivery times are estimates and not guaranteed.

Please also note:

• Regional carriers and commercial trucks typically do not operate on weekends or U.S. holidays.

• Delays may occur during holiday seasons or periods of high demand due to limited staffing and increased volume.

🔎 Track Your Order

To monitor your package’s progress, please visit:
🔗 Check Order Status

For further information, please contact us at:
📧 info@vapemons.co

If you have just placed your order and are wondering about shipment timelines, we recommend referring to our Shipping & Fulfillment article on the Help Center at vapemons.co (if applicable).

To check the status of your order, please visit the link below:

🔗 Check Order Status

📦 Tracking Update Timeline

Please note that most orders may require 24 to 72 business hours for tracking status to update after shipment.

🚚 Extended Transit Time – Midwest & Eastern U.S.

Orders being shipped to the Midwest or Eastern U.S. typically require longer transit times due to a 2-Step Shipping Process:

1. Initial Transit via LTL Commercial Truck
   Packages are first transported across the country by a commercial LTL (Less-Than-Truckload) carrier to a nearby regional hub. This leg of the journey can take up to 7 business days.

   • Tracking information may not become available until the package is scanned at the regional carrier’s destination hub.

2. Final Delivery via Regional Carrier
   Once received and processed at the regional hub, the package will be handed off to a Final Mile Carrier for delivery to your address.

📅 Important Notes

• All shipping transit times are estimates and not guaranteed.

• Commercial trucks and regional carriers typically do not operate on weekends or U.S. holidays.

• During peak seasons or holidays, delays may occur due to high volume or limited carrier staff availability.

For any questions regarding tracking or shipment, please reach out to us at:
📧 info@vapemons.co

At VapeMons, we are committed to processing and shipping your orders as efficiently as possible. Please review the details below to better understand our shipping and handling policies.

🕒 Order Processing Time

• Orders are typically processed and shipped within 72 hours of placement.

• Most orders ship within 24 hours from our facility.

• You will receive an automated tracking email once your order is shipped.

Note: Customers located in certain areas of the South, Midwest, or Eastern U.S. may experience delayed tracking updates due to regional carrier processes.

📦 Estimated Transit Times

• Western U.S.: 1–5 business days*

• Midwest & Eastern U.S. (via Local Regional Carriers): 7–20 business days*

  • Tracking available in your VapeMons account or on our Check Order Status page

• International Orders: Transit times vary by destination

*All transit times listed are estimates and may be affected by weather, volume surges, or regional delivery capacity.

📅 Holiday & High-Volume Periods

During peak seasons or promotional sales, order processing may take up to 5 business days (typically 72 business hours). Our fulfillment team works diligently to ensure timely delivery and we appreciate your patience during these busy periods.

🕘 Operating Hours

We process orders Monday through Friday, from 9:00 AM to 4:00 PM PST.
Orders are not processed on weekends or U.S. federal holidays.

For additional information, please refer to the following support resources:

• When Will My Order Ship?

• Fulfillment & Transit Times

For any questions, please contact us at:
📧 info@vapemons.co

VapeMons is pleased to offer a convenient Local Pick-Up option through PUDO Point services. This solution allows customers to collect their orders from a nearby participating business location—ideal for those seeking flexible delivery alternatives.

🚚 How to Select Local Pick-Up at Checkout

1. During the checkout process, select the “Pick Up Locally” option.

2. A list of available PUDO Point locations near your ZIP code will appear.

3. Choose the location that is most convenient for you.

📧 Pick-Up Instructions

Once your package has been delivered to the selected PUDO Point location, you will receive an email notification. This message will include:

• The pick-up address

• The business’s operating hours

• Any additional instructions required for collection

🔞 Adult Signature Requirement

Please note that Adult Signature Verification (21+) is still required for all packages, including those picked up at PUDO Point locations. A valid government-issued ID will be needed at the time of collection.

💬 Experiencing Issues with Your PUDO Pick-Up?

If you encounter any issues with your PUDO package, please reach out directly to PUDO Point support via their official contact page:

🔗 https://www.pudopoint.com/pudo-point-counters/contact-us/

For general inquiries related to your VapeMons order, feel free to contact us at:
📧 info@vapemons.co

—

VapeMons is committed to offering flexible, reliable delivery solutions to meet your needs—while ensuring compliance with all applicable shipping regulations.

Local Regional Carriers are smaller, geographically focused parcel delivery services that provide reliable and cost-effective shipping solutions for businesses like VapeMons.

There are two primary types of regional carriers:

1. City/Regional Carriers: Operate within specific cities or metropolitan areas.

2. Multi-State Carriers: Offer broader service coverage across several states within the same network.

Unlike nationwide carriers such as USPS, UPS, and FedEx—which collectively reach approximately 99% of the U.S. population—regional carriers typically serve around 85% of U.S. residents. However, they often deliver faster and more efficiently within their zones.

📦 Why Use Regional Carriers?

Due to evolving regulations surrounding the shipment of vapor products, VapeMons has partnered with a network of vetted regional carriers to ensure continued, compliant delivery services for our customers. These partnerships help us maintain reliable shipping coverage while navigating federal and state-level restrictions.

Some customers may already be familiar with these regional carriers, while others may encounter them for the first time during delivery.

📘 Additional Resources

For more information about our shipping and order processes, please refer to our Help Center articles:

• I Just Placed My Order—When Will It Ship?

• Fulfillment and Transit Times

• My Tracking Information Hasn’t Been Updated—Is My Order Lost?

If you have any concerns or questions about your shipment, feel free to contact our support team at:
📧 info@vapemons.co

We are committed to delivering a seamless and transparent experience, even in a rapidly changing regulatory environment.

— The VapeMons Team

With the implementation of the PACT Act, national carriers including USPS, UPS, and FedEx have classified ENDS (Electronic Nicotine Delivery Systems) and related tobacco products as non-mailable items. As a result, all orders from VapeMons products will now be shipped via our network of Local Regional Carriers.

Due to evolving regulations, shipping logistics for vapor products have become more complex. Please review the following details to better understand how these changes may affect the handling and transit of your order.

🚚 What Are Regional Carriers?

Regional Carriers are localized shipping partners that operate within specific cities, regions, or multi-state areas—unlike national couriers. These partners often work with Final Mile Carriers to complete deliveries to your doorstep.

Your order may pass through a two-tiered carrier network:

1. Primary Regional Carrier – Covers a broader region.

2. Final Mile Carrier – Delivers to your local area.

🧾 Required Adult Signature Service

As required by federal law, all shipments containing vapor-related products must include Adult Signature Confirmation (21+) at delivery. This may involve age verification via ID scan at the time of delivery.

• A mandatory $7 Adult Signature Fee will be added at checkout.

• This fee is non-refundable.

🗺️ Shipping Coverage & State Regulations

Due to varying state laws and restrictions, certain items may be restricted or non-shippable to specific locations. If your cart contains restricted items, an error message may appear during checkout—even if you’ve successfully ordered similar items in the past.

✔️ Use our Zip Code Checker to verify whether your location is within our service area:
https://vapemons.co/do-we-ship

Please note: Local and State laws take precedence. For example, even if shipping is available to your ZIP code in New York, state regulations may prohibit the delivery of e-liquids to your area.

More details: Do You Ship to My State

⏱️ Order Fulfillment & Estimated Transit Times

• Orders are processed within 72 hours, with most shipping within 24 hours.

• Shipping confirmation emails will be sent once your package enters the final fulfillment stage.

• If you're located in Midwest or Eastern U.S., tracking updates may be delayed due to extended routing.

Estimated Transit Times:

• Western U.S.: 1–5 business days

• Midwest/Eastern U.S.: 7–20 business days (2-step process)

Two-Step Shipping Process:

1. Your order is first transported via commercial trucks to a regional distribution hub (up to 7 days).

2. After reaching the regional carrier, the package is processed and delivered by a Final Mile Carrier.

Note: All transit times are estimates and exclude weekends and holidays. Delays may occur due to high order volumes or seasonal factors.

For additional details, please visit our Fulfillment & Transit Times page.

📩 Contact Us

If you have questions regarding your shipment, please contact our customer support team at:
📧 info@vapemons.co

We appreciate your understanding and patience as we adapt to new federal regulations to continue serving you safely and compliantly.

— The VapeMons Team

Unfortunately, we are unable to modify shipping addresses once an order has been placed.

As an alternative, we may be able to attempt cancellation of your order and issue a refund, allowing you to place a new order with the correct address information.

If you would prefer to cancel your order, please select "Cancel My Order" from the dropdown menu above to proceed with your request.

Order Cancellation Policy

Please note that while we will do our best to accommodate your request, we cannot guarantee that cancellations or adjustments can be made once an order has been placed. There is a limited window of time during which we may attempt to cancel an order before it begins processing with our Shipping Department.

Once an order has entered the processing stage or has been prepared for shipment, we are unable to cancel or refund the order.

If your order has already shipped, you may contact us at info@vapemons.co once you have received your package. Our team will be happy to assist you with the return process in accordance with our return policy.

To submit a cancellation request, please complete the form below:

Please note that we are unable to modify orders once they have been placed.

As an alternative, we may attempt to cancel your order and issue a refund, allowing you to place a new order with the correct information.

If you would like to proceed with cancellation, please select "Cancel My Order" from the dropdown menu above to submit your request.